Privacy policy

Data controller

Rébecca Andrèze-Louison, a sole trader operating as ANDREZE-LOUISON, SIREN 945 105 120, SIRET 945 105 120 00022, is your contact for data processed in connection with enquiries and the client relationship.

For questions or to exercise your rights: contact@andreze-louison.fr.

Your enquiries and communications

The information you choose to send is used to assess your enquiry, prepare a quote and manage services. Submitting the form sends your answers and selected files to a private space hosted by OVHcloud. A summary is sent to ANDREZE-LOUISON and an acknowledgement to your email address.

Selecting a document in your browser does not, on its own, send it. Please check for confirmation of transmission before considering your enquiry received.

Information used and purposes

• Quote requests: contact details, business information, needs, budget and questionnaire answers, to assess your project and reply, based on the pre-contractual steps you request.
• Services and support: communications, text, photos and documents you send, website address and work performed, to fulfil the contract.
• Invoicing: identity, address, business, any tax number provided and transaction records, for contractual and accounting obligations.
• Security and complaints: information strictly necessary to protect services and handle a dispute, based on legitimate interests or a legal obligation.

Required fields are marked in the forms; without this information, your enquiry may not be processed. Do not send passwords, bank details or sensitive documents in the questionnaire.

Photos, documents and third-party data

Content you send is used to assess or deliver your project and requested changes. Limit it to relevant material and make sure you are entitled to share data and images of the people concerned. Receiving your content does not authorise its use in a portfolio or advertising without separate agreement.

Where work involves access to your website users' data, roles, instructions, safeguards and data return arrangements must be defined in a suitable agreement before access is granted.

Who can receive this information?

Access is restricted to ANDREZE-LOUISON and the providers needed for each operation. Data is not sold.

• OVHcloud: website hosting and related technical services. OVH SAS, 2 rue Kellermann, 59100 Roubaix, France.
• Email: communications pass through the providers of the email accounts used.
• Stripe: if you use a Stripe payment page or customer portal, Stripe processes the information needed for the transaction, invoicing and fraud prevention. ANDREZE-LOUISON receives payment status information; full card numbers and security codes are not entered on this website.
• Google Fonts: this version loads fonts from Google, which connects your browser to that service.

These services' own processing and any transfers outside the European Economic Area depend on their terms and safeguards. Read the policies of OVHcloud, Stripe and Google. You can request details about recipients and the safeguards applicable to your data using the contact address above.

Retention

Submissions received through the form are kept in this receiving space for 90 days, then deleted. Materials needed for an accepted project are transferred to the working file before that deadline. Email exchanges that do not lead to a project are deleted when no longer useful, and no later than three years after the enquirer's last contact. Working documents are retained during the service and agreed support period; their return and deletion are arranged at the end of the relationship.

Records needed as evidence of a contract or for a dispute are kept separately for the applicable limitation period. Invoices and accounting records are archived for ten years.

Your rights

Depending on the legal basis and circumstances, you may request access, rectification, erasure, restriction or portability of your data, and object to certain processing. Where processing relies on consent, you may withdraw it. A retention obligation may prevent immediate erasure.

Write to contact@andreze-louison.fr. A reply is normally provided within one month; a justified extension may be needed for complex requests. Proof of identity is requested only where there is reasonable doubt. You may lodge a complaint with the CNIL.

Cookies and browsing

The website code contains no targeted advertising or audience measurement tool. Temporary browser storage restores your position when returning from certain pages. The hosting platform and external pages may use their own mechanisms necessary for operation or authentication.

Any future non-essential trackers will be accompanied by information and, where required, prior consent. Clicking through to Stripe or another service takes you to a website subject to its own rules.