Subscription terms

Your contact

ANDREZE-LOUISON — Rébecca Andrèze-Louison, sole trader. SIREN: 945 105 120; SIRET: 945 105 120 00022.

Contact: contact@andreze-louison.fr — +33 6 30 14 63 67. Communications and support requests take place mainly in writing.

1. A package for professionals and associations

The 'Care & updates — Business website' package is exclusively for professionals, companies, independent professionals and associations subscribing for business purposes. It is not offered to individuals acting for personal purposes.

It covers business websites created and delivered by ANDREZE-LOUISON and applies to one website identified at subscription. Eligibility and the start date are agreed by email before the first payment.

It is independent of the website creation contract and the round of changes already included in that contract. Subscribing is not required to keep your delivered website.

2. What is included each month

• Up to 30 minutes of small changes: opening hours, prices, contact details, replacement text or photos on existing pages.
• A check of the main pages, important links and contact form.
• Email support with a reply within 2 working days, Monday to Friday excluding public holidays in mainland France. This timeframe refers to the reply, not necessarily resolution.

Checks are in addition to the 30 minutes of changes. Unused minutes do not roll over to the next month. Each monthly period runs between two subscription billing dates.

3. Your requests and content

Collect the month's requests in one email, with the website address and the locations of the changes. You supply the final text and replacement photos and the necessary usage rights. Incomplete requests are clarified in writing before work begins.

The completion timeframe is confirmed according to the request and available access. Support is not an emergency service or continuous website monitoring.

4. Work requiring a separate quote

New pages, redesigns, major layout changes, copywriting, new features, ongoing SEO, major troubleshooting and recovery after an incident are not included. Major technical upgrades and unlimited maintenance are not included.

Work exceeding the included time requires an approved quote before it begins. No additional amount is charged without your prior agreement. Hosting, domain name and third-party subscriptions remain separate.

5. Price and monthly payment

The total subscription price is €49 per month, including taxes where applicable. Any applicable taxes are detailed on the invoice. No additional amount is added to the advertised price without prior information and agreement.

The first payment is made on subscription, after delivery and on the agreed date. Payments then renew automatically each month until cancellation, according to the schedule displayed by Stripe. An available payment method is selected on Stripe's secure page. An invoice is issued for each billing date.

If payment is declined, you will be asked to update your payment method. Any suspension of support is notified in writing; it does not result in deletion of your website. Any price change must be communicated before it applies, with the option to cancel before the relevant billing date.

6. No minimum term

There is no minimum commitment beyond the monthly period subscribed to. You can cancel your subscription at any time, directly and independently through the Stripe customer portal. You complete this yourself, without an email request or intervention by ANDREZE-LOUISON.

Cancellation takes effect at the end of the paid period. Support remains available until then and no further renewal is due. The confirmation states the end date. Making no change requests during a month does not constitute cancellation.

7. Access and responsibilities

You remain responsible for your hosting and domain contracts and the rights to your content. Access needed for support must remain available, and changes made by a third party must be reported.

ANDREZE-LOUISON takes due care when performing work. A monthly check does not guarantee the absence of failures, vulnerabilities or interruptions between checks. Detected incidents are reported, with a quote where treatment falls outside the package. No clause excludes liabilities imposed by law.

8. Complaints and dispute resolution

Send any complaint to contact@andreze-louison.fr, specifying the website and relevant facts. An amicable solution will be sought before proceedings.

The contract is governed by French law. If no amicable agreement is reached, the statutory rules on jurisdiction apply.

9. Late payment

Payments are due on the agreed dates. From the day after the due date, late payment incurs penalties at the European Central Bank refinancing rate plus 10 percentage points, without prior reminder, and a fixed €40 recovery fee. Additional justified costs may be claimed if recovery costs exceed this amount. No discount is granted for early payment.

10. Your data

Information needed for support, invoicing and payments is described in the privacy policy. Any work involving personal data managed by your own website requires instructions and, where necessary, an appropriate data processing agreement.